FREQUENTLY ASKED QUESTIONS (FAQ's)
Here are some of the most common questions we receive from our valued customers and clients. If you don’t see your question listed or need more information, feel free to give us a call at 818-902-5412—we’re always happy to help!
What areas do you cover?
The areas we cover are as follows: the San Fernando Valley, Santa Monica/West Los Angeles/Pacific Palisades, Hollywood, Glendale/Pasadena Area, including the San Gabriel Valley, and the South Bay Beach Cities. We also offer and provide our services in Torrance, Redondo Beach, Palos Verdes, Manhattan Beach, and Hermosa Beach. If you don’t see your area covered, please give us a call at 818-902-5412 to see if we can assist you.
Are you licensed and insured?
Yes. You can rest assured that our company is licensed, bonded, and insured. We guarantee you that you’ll have peace of mind when you decide to hire us. We will take the risk and be responsible should something happen in the confines of your home while we are doing our job.
How much does it cost?
Since our experience has taught us that not every home or business is the same, we made sure that we priced each home or business while taking into consideration a variety of factors. We also offer in-person estimates when necessary. For a rough estimate, give us a call at 818-902-5412.
Do you provide any guarantees?
As for this question, we are doing our best to consider all the needs and requirements of our customers and clients. We will let you know if we decide to provide any guarantees for our quality and reliable services.
Do you have any contracts?
We believe that if you are not happy with our performance, you have every right to seek a better service provider. That is why we don’t have any term contracts, you are free to change your relationship status with Pro Clean at your discretion. We only ask that you provide us with at least 48 hours of cancellation notice to avoid a cancellation fee.
Do you use green products?
Yes, we do use green and eco-friendly products. However, we will tailor our products to suit your needs and comfort level. Feel free to communicate any special requirements at the time of booking.
Do you provide free estimates?
We provide complimentary estimates over the phone and where warranted we may conduct an in-person site visit in order to understand your requirements.
Do you provide equipment and supplies?
Yes. We bring absolutely everything we need to clean your home properly. You don’t have to provide anything. However, we do have some clients that ask us to use their own specific products, which is fine as long as they are safe to use and legal too (you’ll be surprised).
Will you use our equipment and supplies?
Yes. We are more than happy to use your cleaning supplies and equipment. However, we will not be responsible for any failure in equipment and any harm any of your supplies may cause. Our supplies are designed to prevent any damage or harm in addition they are efficient and perform in the harshest environments.
Do I need to be present during the cleaning?
Nope, you don’t need to be there. Most of our clients lead busy lives and are at work during the day. We therefore offer a free key holding service for most of our clients.
Our keys are kept in a secure key safe and can only be accessed by our owners or senior staff members. The key cabinet also is alarmed and has camera facing it, so we can see who has accessed the cabinet. The keys are also coded and entered into a separate encrypted system, so your address does not appear anywhere on the key tag. These are dropped in a key drop at our office each day.
What sets Pro Clean apart from other cleaning companies in the area?
We offer the peace of mind that we have vetted and trained our cleaning staff.
But we do more than just clean homes and businesses—we give you back the time you deserve and crave, so that you can focus on what matters most in life. We have years of experience in looking after clients’ needs in the service industry. Which is why our professional residential cleaning services are unrivaled and deliver worry-free results every time.
We carry out hundreds of different cleans for clients in the area each month, so our teams fully understand the importance of earning and keeping your trust, which is why we employ only the very best cleaners who have a good reputation and pass our thorough criminal background checks and drug screening tests.
From there, they carry out detailed training through our own Speed Cleaning Program and then shadow our most experienced housecleaners. To pass this program, they must achieve a minimum pass rate of 92%. In having this detailed hiring and training process, we know our teams of maids can clean your home thoroughly and efficiently whilst respecting your home and your time.
What is a Labor Hour?
A labor hour is 1 cleaner for 1 hour. Our cleaning crews typically work in teams of 2 or 3. For Example if we estimated that your cleaning service will take 6 labor hours, a team of 2 would be cleaning for 3 hours while a team of 2 would be cleaning for 3 hours. The theory is that larger the crew size the quicker the job will be completed all things being equal.
How is payment procured and do you take credit cards?
We can invoice any customer if we have a pre-existing relationship and we have a credit card on file. We typically offer net 30 terms. However, many customers put a credit card on file and we charge it the day of the cleaning service.
